Does Carlos still open all the packages and check for damage before sending them on to the customers? I just see that one box in the middle with a damaged edge.
Yes, every one, upon receipt. That box you mentioned caught my eye too
Carlos recently asked the supplier to pack the headlights with additional bubble wrap. I noticed the extra bubble wrap in this picture from Wednesday's shipment (attached).
ODDLY, Arteb doesn't package their product very well. One might think there would be form-fitting material (styro, whatever) ensconcing the headlight in its box, and that's a nice thought but "No", they more-or-less toss the entire headlight-mounted-to-its-bracket assembly in box and ship If a sharp blow is delivered to the box and transfers to the headlight bracket, it can crack a mounting boss on the headlight; that's why Carlos checks the mounting bosses and, when Carlos ships, he separates the bracket from the headlight and packages them individually (see https://www.gmt400.com/threads/acquiring-arteb-brazil-gmt400-headlight-reflectors.44133/post-1264467).
Another oddity is that every supplier we've used has opened the packages themselves before shipping them; this can be seen in some of the pictures I've posted (both recently and in prior years). I assume they're checking the contents to make sure the proper item is within and in good condition. Indeed, if you look at the picture I posted above (post #68) you'll find a sticker on the headlight lens, evidently applied by the supplier, which translated reads "Checked - Warranty Seal"... so the supplier has ostensibly given the product a QC check.
Yet another oddity is that the shippers evidently check the contents themselves, to some extent. Notice the pictures I've posted earlier (reference #65 and #79); those were taken by the shipper who received the product from the supplier. Said shipper then sent the pictures to Carlos prior to transporting the shipment to Carlos / Jacobina.
So now reflect on the mysterious "fifth pair" I previously mentioned from the supplier's first shipment (see #77), the pair that we've held "on the shelf"; Carlos spotted a hairline crack on a mounting boss on one headlight of the pair, which precipitated a dialog with the supplier. The matter's since resolved, they agreed to (a) replace the headlight and (b) improve the packaging / add more bubble wrap (as I mentioned above).
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