someotherguy
Truly Awesome
Depends on who you work for. My little bro's previous job for Jaguar/Land Rover was to figure out the problems the store techs couldn't, and review their process, if they didn't follow the correct troubleshooting process and just threw parts at it then they would not be reimbursed under warranty provisions. That's gotta sting.Nobody pays for diagnosis. Parts changers make the profit. You just have to have good excuses when the fix doesn't work and you want the customer to pay again.
Richard