I ordered a new AC / Heater Control Panel from them for my 1995 Silvy (odd ball year wiring) but they shipped me a 96-98 Panel by mistake which does not work in my truck so I gave them a call and they corrected their wrong by shipping out the 1995 Panel and I got it today. They told me to keep the 96-98 panel for free and never charged me for the 1995 panel. That's what I call great customer service.