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A week or so ago I used their "Order Online" because my wife was in town and I didn't want to make the 14 mile round-trip. They gave her the wrong parts. You should get an email asking for a review of their "Online Order" service, so be honest with them. I admitted up front that my order was on short notice, but my wife was willing to wait patiently for the right parts. Instead I had to waste 45 minutes driving to the store, exchanging parts, and driving home. I didn't get a response, but hopefully it puts some mid-level manager on notice that they can't just half-@$$ an online order service.The rapidly declining temperature easily dictated the latter, so I hit O'Reilly's and grabbed a multi-pack of butt connectors [$4.76]. Sadly, they didn't have the earlier order, nor did the two employees (Store MGR and some kid) see too helpful or competent.
I may do that. If yesterday was the only issue in the past few weeks, I'd probably be a bit less bothered. However, it seems like every time I've been in one of their NKY area stores since January, there's an issue of some kind. I get the feeling that it may be a management issue at the district level, which is trickling down to the store level.You should get an email asking for a review of their "Online Order" service, so be honest with them...hopefully it puts some mid-level manager on notice that they can't just half-@$$ an online order service.