I was a mechanic @ 2 new car dealers in my life. Granted it was a long time ago. And as mentioned, your Firestone may be grate. But its its just not like that where I live. I have had issues with them time and time again, and so has my family, and friends. The last time I set foot in a Firestone was in about 2010, when my wife had a PT Crusier. I admit they are garbage, but the tech wanted to change front end parts that just were not bad, along with the computer generated list your talking about. After tell them I would do any of the front end work myself, the story started to change. It was oh, this is just a recommendation based on the millage and the year. They still had me change both of the wheel bearings. So I pulled them off, and took them to a machine shop to have the old bearings pressed off and new ones pressed on. The machine shop said, there is nothing wrong with these bearings, but we will do the work if you want. Well since I had new bearings already, I just had it done. I bring the car back to Firestone, and did the life time alignment. Next time I went back, it was another issue, as it was the time after that. I will never set foot in any Firestone shop again, anywhere. I know enough about mechanics to do my own work, I just dont own a front alignment machine.Same can be said about most franchised auto repair companies. Griping about how mechanics all rip you off has long become a socially acceptable complaint. Similar to unfavorable weather, or pollen season, or rush hour traffic, etc.
Yes, I have gotten that list too, and at first I was convinced it was all BS as I never let the truck out of sight, and watched every move the tech made performing alignment. How could they possibly tell me that I was due for a diff service??
I've since learned, those lists are almost always software generated based on your year/make/model/miles on odo, and almost always extremely accurate to what the vehicle needs based on the way the average drivers maintains their vehicle.
The average driver maintains their vehicle very poorly in case you weren't aware. Absolute minimalists, full well knowing they just need to keep the car sellable for the short time they own it before they're onto their next one.
Who would pay thousands and thousands of dollars of maintenance during a cars first 50K when they no it will be someone else's problem and there and something else new??
It's ******, but the logic is sound.
I digress... there is no obligation to have any more work done by Firestone while redeeming my lifetime alignment.
Depending on my mood my response is either "thank you I'll review this list tonight when I'm home". Or "I do all my own maintenance, but tell your robot to go **** himself".
Any vehicle still on the road as a daily driver beyond 10 years is already an anomaly to the statistic. Shouldn't take things so personal. They're just trying to stay in business, would you have the same attitude to a contractor who came in to fix your roof but noticed you needed new windows and tried to acquire that work from you at that time?? Probably not
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