LONG transit time to Germany: and still not at destination
We've had a few buyers in Europe, but one recently in Germany bought a pair of headlights.
His shipment is taking FOREVER... FOR-EV-R, and it still hasn't been delivered(!)
Tracking shows this:
- Mar5 Carlos posted the shipment in Jacobina
- Mar7 it passed through Brazil customs and should have been put on a plane. Tracking says it "Departed country of origin" on this day.
- Mar25(!), it arrives in Germany, "Arrival in the destination country"
WTF is with that? 2-1/2 weeks to get from Brazil to Germany? We even paid extra for "Express" service, but evidently that was wasted money.
After about one week of this nonsense I got in touch with the buyer and we started making contingency plans, i.e., what if the shipment's lost, or been badly damaged causing a delay during shipment.
We still don't know the outcome; the Mar5 shipment is finally showing movement in Germany, today's status being "Departed from sorting center in Frankfurt".
BUT we shipped him a replacement pair, using different routing (that's an entirely different story), as a precaution.
One way or another he should receive the pair he bought. Hopefully he'll receive both shipments in good condition, and then we can figure out the next-steps.
Tracking info is attached as a .jpg