Home Depot and Lowe's have always sucked in the grade 8 department. ACE is usually excellent.
Lowe's just earned a spot on my "do not shop there" list. I bought lawnmower tires online and FedEx lost the shipment. Lowe's got the report from FedEx and promised to refund my money in 30 days. Thirty days later they still hadn't refunded, so I called them up, and they swore they'd refunded my money twice. They said to wait 3 more days. I started a dispute claim with my credit card company, and they asked for a refund receipt from Lowe's. I called Lowe's up, it was now 4 days after they said "wait 3 more days", and I asked for a refund receipt. They guy said, "Hang on while I email that to you..." and then hung up on me. No receipt. The next day the refund was on my card. I shouldn't have to fight to get my money back when they fail to deliver. Dirtbags.
Lowe's just earned a spot on my "do not shop there" list. I bought lawnmower tires online and FedEx lost the shipment. Lowe's got the report from FedEx and promised to refund my money in 30 days. Thirty days later they still hadn't refunded, so I called them up, and they swore they'd refunded my money twice. They said to wait 3 more days. I started a dispute claim with my credit card company, and they asked for a refund receipt from Lowe's. I called Lowe's up, it was now 4 days after they said "wait 3 more days", and I asked for a refund receipt. They guy said, "Hang on while I email that to you..." and then hung up on me. No receipt. The next day the refund was on my card. I shouldn't have to fight to get my money back when they fail to deliver. Dirtbags.