Tried to tell them...but those people don't listen to girls.
It's not just girls. They do everyone like that. When you say something to the adjuster you get the "It's just a preliminary estimate until a teardown. I'm going through the same thing where I got rearended. I've done collision work my whole life and been through damage analysis training with I-Car etc and I want a set -up and measure on the estimate and an oem bumper on the my 1.5 year old truck. It's hard to fight them on the aftermarket parts when they guarantee them for as long as you own your vehicle..
They make it nearly impossible for an individual to fix their own car short of dropping it off at a bodyshop. I went through the same thing with another insurance company fixing my mother's car. I needed to file a supplement for a core support and couldn't get anybody to call me back for almost 6 weeks. I wasn't going to pre-order a $700 core support until I had a go ahead.
On the bodyshop shop end I've dealt with adjusters where I've been standing in front of a vehicle with a wadded up frame rail and they stood there telling me they can't see what I'm talking about. They don't like it when you tell them to get their superior down here to look because I'm done playing stupid with you. All of sudden they have no problem seeing.
They are adjusters but their focus is loss prevention.