The vast majority of businesses, especially internet sales have policies in place where, if in the event of a product failure due to poor quality. Will be replaced prior to having to ship the old product back.
Instead, dealing with a vendor like Rock Auto, you're required to ship the DEFECTIVE product back first. Hey.. that'd be GREAT if I had another radiator for my truck. Which I don't. I refuse to order ANOTHER radiator and wait for it to come in, then return the defective radiator for refund.
This is EXACTLY why you should vest your hard earned money into REAL brick and mortar companies that warehouse and stock the parts. Rather than a drop-shipper who has no interest in the end user's satisfaction.
Shop at Advance Auto Parts / Oreilly's / Autozone / Napa or even a specialty warehouse company before dealing with a drop shipper, otherwise you're stuff with poor service and warranty satisfaction.
The reason behind is this post is, a month old radiator purchased for my K3500 has sprung a leak between the aluminum core and plastic end tank. I called to request a replacement part and Rock Auto told me to place a new order for the same radiator and return the bad one upon replacing it.
This is a load of crap, like mentioned above most REAL companies will offer "goodwill" returns, in which the product replacement will be sent, upon changing the part out, will be shipped back to the vendor.
Why should I be without the money for two weeks, due to their defective product? Why? Because they're drop-shippers and don't have direct relationships with the vendors they sell product from.
Instead, dealing with a vendor like Rock Auto, you're required to ship the DEFECTIVE product back first. Hey.. that'd be GREAT if I had another radiator for my truck. Which I don't. I refuse to order ANOTHER radiator and wait for it to come in, then return the defective radiator for refund.
This is EXACTLY why you should vest your hard earned money into REAL brick and mortar companies that warehouse and stock the parts. Rather than a drop-shipper who has no interest in the end user's satisfaction.
Shop at Advance Auto Parts / Oreilly's / Autozone / Napa or even a specialty warehouse company before dealing with a drop shipper, otherwise you're stuff with poor service and warranty satisfaction.
The reason behind is this post is, a month old radiator purchased for my K3500 has sprung a leak between the aluminum core and plastic end tank. I called to request a replacement part and Rock Auto told me to place a new order for the same radiator and return the bad one upon replacing it.
This is a load of crap, like mentioned above most REAL companies will offer "goodwill" returns, in which the product replacement will be sent, upon changing the part out, will be shipped back to the vendor.
Why should I be without the money for two weeks, due to their defective product? Why? Because they're drop-shippers and don't have direct relationships with the vendors they sell product from.